Checkout.com saysSoft decline
20017Customer cancellation
What it means
Cancelled
The payment was cancelled before it completed, usually by the shopper.
What to do
Nothing to fix. Let the shopper start again when they are ready.
Worth retryingWho can fix it: The shopper
Yuno response codeCANCELLED_BY_USER
Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.