All Cielo codes
CIELO · RETURN CODE
CieloAF
Transaction not permitted: operation failure (processing error). Have the cardholder re-enter the card data.
Cielo saysSoft decline
AFTransaction not permitted: operation failure (processing error). Have the cardholder re-enter the card data.
What it means
Provider error
Something failed on the provider's side. It says nothing about the card.
What to do
Retry with backoff or fail over to another provider. Check the provider's status page if it persists.
Worth retryingWho can fix it: The provider
Yuno response codePROVIDER_INTERNAL_ERROR
Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.