All Cybersource codes
CYBERSOURCE · REASON CODE

Cybersource
221

Customer's account is frozen.

Cybersource saysHard decline
221

Customer's account is frozen.

What it means

Card blocked or closed

The card or account is restricted, blocked or closed.

What to do

Do not retry. Ask for another payment method.

Don't retry as-isWho can fix it: The card issuer

Other Cybersource codes with the same meaning

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.