All Cielo codes
CIELO · RETURN CODE
Cielo38
Elo: PIN attempts exceeded (purchases). Cardholder should contact the card issuer.
Cielo saysSoft decline
38Elo: PIN attempts exceeded (purchases). Cardholder should contact the card issuer.
What it means
Not permitted for this cardholder
The card has a limit or rule that blocks this payment, such as amount, frequency or category limits.
What to do
Ask the shopper to raise the limit with their bank or use another method. Retrying right away rarely helps.
Worth retryingWho can fix it: The shopper
Yuno response codeUSER_RESTRICTION
Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.