All Cielo codes
CIELO · RETURN CODE

Cielo
57

Transaction not permitted for the card. Elo and Mastercard also use it for other causes (e.g. terminal capability, confirmed fraud, temporary block).

Cielo saysSoft decline
57

Transaction not permitted for the card. Elo and Mastercard also use it for other causes (e.g. terminal capability, confirmed fraud, temporary block).

What it means

Not permitted for this cardholder

The card has a limit or rule that blocks this payment, such as amount, frequency or category limits.

What to do

Ask the shopper to raise the limit with their bank or use another method. Retrying right away rarely helps.

Worth retryingWho can fix it: The shopper
Yuno response codeUSER_RESTRICTION
Source:Cielo docs — Códigos de Retorno padrão ABECS (API E-commerce Cielo)

Other Cielo codes with the same meaning

38616575BLDSEKN4

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.