All Cielo codes
CIELO · RETURN CODE

Cielo
475

Cancellation timeout

Cielo saysSoft decline
475

Cancellation timeout

What it means

Provider timed out

The provider did not answer in time. The payment may or may not have been processed.

What to do

Check the payment status before retrying, and use idempotency keys to avoid a double charge.

Worth retryingWho can fix it: The provider
Yuno response codePROVIDER_TIMEOUT
Source:Cielo docs — Códigos de Retorno padrão ABECS (API E-commerce Cielo)

Other Cielo codes with the same meaning

AA

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.