All Cielo codes
CIELO · RETURN CODE

Cielo
5C

Elo: transaction not supported or blocked by the issuer. Cielo notes this code only takes effect on 23 Oct 2026.

Cielo saysSoft decline
5C

Elo: transaction not supported or blocked by the issuer. Cielo notes this code only takes effect on 23 Oct 2026.

What it means

Restricted by the bank

The issuer does not allow this kind of transaction on the card, for example online or cross-border use.

What to do

Ask for another card. Processing through a local acquirer can help with cross-border restrictions.

Don't retry as-isWho can fix it: The card issuer
Yuno response codeRESTRICTED_BY_BANK
Source:Cielo docs — Códigos de Retorno padrão ABECS (API E-commerce Cielo)

Other Cielo codes with the same meaning

62

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.