All Cielo codes
CIELO · RETURN CODE

Cielo
62

Temporary block (e.g. default) or domestic card used internationally. Mastercard also uses it for legal-violation declines and closed accounts.

Cielo saysSoft decline
62

Temporary block (e.g. default) or domestic card used internationally. Mastercard also uses it for legal-violation declines and closed accounts.

What it means

Restricted by the bank

The issuer does not allow this kind of transaction on the card, for example online or cross-border use.

What to do

Ask for another card. Processing through a local acquirer can help with cross-border restrictions.

Don't retry as-isWho can fix it: The card issuer
Yuno response codeRESTRICTED_BY_BANK
Source:Cielo docs — Códigos de Retorno padrão ABECS (API E-commerce Cielo)

Other Cielo codes with the same meaning

5C

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.