All Cielo codes
CIELO · RETURN CODE

Cielo
DF

Not permitted: card failure or invalid card. Have the cardholder re-enter the card data.

Cielo saysSoft decline
DF

Not permitted: card failure or invalid card. Have the cardholder re-enter the card data.

What it means

Card details don't match

Something in the card details, such as the expiry date, name or address, does not match the issuer's records.

What to do

Ask the shopper to check and re-enter their details.

Worth retryingWho can fix it: The shopper

Other Cielo codes with the same meaning

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.