All Cielo codes
CIELO · RETURN CODE

Cielo
FC

Not authorized: call the issuer.

Cielo saysSoft decline
FC

Not authorized: call the issuer.

What it means

Call for authorization

The issuer requires a voice authorization, which online checkouts cannot complete.

What to do

Treat it as a decline. Ask for another payment method or have the shopper contact their bank.

Worth retryingWho can fix it: The card issuer
Yuno response codeCALL_FOR_AUTHORIZE
Source:Cielo docs — Códigos de Retorno padrão ABECS (API E-commerce Cielo)

Other Cielo codes with the same meaning

FG

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.