All Cielo codes
CIELO · RETURN CODE
CieloFG
Not authorized: cardholder should call the AmEx service centre.
Cielo saysSoft decline
FGNot authorized: cardholder should call the AmEx service centre.
What it means
Call for authorization
The issuer requires a voice authorization, which online checkouts cannot complete.
What to do
Treat it as a decline. Ask for another payment method or have the shopper contact their bank.
Worth retryingWho can fix it: The card issuer
Yuno response codeCALL_FOR_AUTHORIZE
Other Cielo codes with the same meaning
Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.