All Cielo codes
CIELO · RETURN CODE

Cielo
GD

Transaction not permitted. Contact Cielo.

Cielo saysSoft decline
GD

Transaction not permitted. Contact Cielo.

What it means

Declined by the provider

The provider or its risk rules stopped the payment before it reached the issuer.

What to do

Review the risk rules and the transaction in the provider's dashboard.

Don't retry as-isWho can fix it: The provider

Other Cielo codes with the same meaning

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.