All Adyen codes
ADYEN · REFUSAL REASON CODE

Adyen
39

RReq not received from DS

Adyen saysSoft decline
39

RReq not received from DS

What it means

Authentication failed

The shopper did not pass, or did not finish, the 3-D Secure challenge.

What to do

Let the shopper try again or choose another method. Check 3DS drop-off if this happens often.

Worth retryingWho can fix it: The shopper

Other Adyen codes with the same meaning

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.